Terms of Service

Company: Guangxi Hantao Trading Co., Ltd.
Customer Service Email: service@fenqoria.com

Last Updated: August 7, 2026

Overview

This online store is operated by Guangxi Hantao Trading Co., Ltd. under the brand Fenqoria™. Throughout these Terms of Service, “Fenqoria™,” “we,” “us,” and “our” refer to Guangxi Hantao Trading Co., Ltd.

Our website, store, products, content, customer features, and related functionality are collectively referred to as the “Services.” Our online store is hosted through Shopify, which supplies the commerce platform used to present and sell our products.

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies displayed on the website, govern your access to and use of the Services.

By visiting the website, creating an account, submitting an order, or otherwise using the Services, you confirm that you have read and accepted these Terms. If you do not agree, you should discontinue your use of the Services.

Section 1 — Eligibility and Accounts

You must be at least the age of majority in your jurisdiction to use the Services independently. If you permit a minor dependent to access the Services through a device you own or manage, you accept responsibility for that access.

Certain functions may require you to provide contact, billing, delivery, or account information. You agree that all information you submit will be accurate, current, and complete.

You are responsible for:

• Protecting your login credentials
• Restricting unauthorized access to your account
• Reviewing activity performed through your account
• Updating your contact and payment information when necessary

Accounts may not be sold, transferred, assigned, or licensed to another person without our written approval.

Section 2 — Website Use

Fenqoria™ grants you a limited, revocable, non-transferable right to access the Services for personal shopping and other lawful, non-commercial purposes.

You may not use the website in a manner that disrupts its operation, damages its content, interferes with another visitor, or violates any applicable law.

We may modify, restrict, suspend, or discontinue any part of the Services when reasonably necessary. We do not guarantee that every feature will remain available at all times.

Section 3 — Product Information

We work to present product descriptions, photographs, measurements, colors, materials, and other details as accurately as reasonably possible.

However:

• Screen settings may affect how colors appear
• Handmade or textile products may have minor variations
• Measurements may have reasonable production tolerances
• Packaging may change without affecting the product’s primary function
• Product images may include decorative items that are not part of the purchase

Customers should review the complete product listing before placing an order.

We may revise product descriptions, specifications, prices, or availability without prior notice. We may also discontinue an item or limit the quantity offered to a customer, region, or jurisdiction.

Section 4 — Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products. An automated confirmation acknowledging receipt of the order does not necessarily mean the order has been finally accepted.

An order is accepted after we have reviewed it, successfully processed the payment, and confirmed that fulfillment can proceed.

We may decline, restrict, or cancel an order when reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized payment activity
• Incorrect product or pricing information
• Inventory limitations
• Delivery restrictions
• Unusually large quantities
• Suspected commercial resale
• Violations of these Terms

If we cancel an order after payment has been collected, the applicable amount will be returned to the original payment method.

Products purchased through the Services are intended for personal or household use unless otherwise agreed in writing.

Section 5 — Changes and Cancellations

Orders enter preparation shortly after submission. Requests to change an address, modify an item, or cancel an order should be emailed to service@fenqoria.com within 12 hours of purchase.

We will review the request according to the order’s current status. A modification or cancellation cannot be guaranteed after processing or fulfillment has started.

Customers are responsible for checking product selections, quantities, billing details, and shipping information before submitting payment.

Section 6 — Prices, Promotions, and Taxes

The price charged will generally be the amount displayed when the order is submitted and shown in the order confirmation.

Unless specifically stated otherwise, product prices do not include:

• Shipping fees
• Sales or consumption taxes
• Customs duties
• Import charges
• Currency conversion fees
• Fees imposed by a bank or payment provider

Prices and promotional offers may change without prior notice. Promotional codes may be subject to separate requirements, expiration dates, product exclusions, or usage limits.

If promotional terms conflict with these Terms, the specific promotional conditions will apply to that offer.

We may correct pricing errors and may cancel an affected order. If payment has already been collected for a canceled order, the appropriate amount will be returned.

Section 7 — Billing and Payment

You agree to provide valid billing and payment information and confirm that you are authorized to use the selected payment method.

Available payment options are displayed during checkout and may include PayPal, eligible guest card checkout, and supported credit or debit cards.

Fenqoria™ does not directly retain complete payment card numbers. Payment details are processed through authorized third-party providers.

A financial institution may decline or delay a transaction for reasons outside our control. Questions concerning authorization, conversion fees, or bank restrictions should be directed to the applicable payment provider.

Section 8 — Shipping and Delivery

Order preparation normally requires 2–4 business days and may take up to 5 business days during periods of increased order volume.

Estimated delivery periods are provided in our Shipping Policy. They are approximate timeframes rather than guaranteed arrival dates.

Delivery may be affected by:

• Carrier operations
• Customs review
• Weather conditions
• Public holidays
• Incorrect delivery information
• Transportation interruptions
• Events outside our reasonable control

A flat shipping charge of $5.99 applies unless a different amount is clearly displayed at checkout.

Additional shipping terms, including tracking and international import responsibilities, are described in our Shipping Policy.

Nothing in this section transfers risk to a consumer earlier than permitted by applicable law.

Section 9 — Returns and Refunds

Eligible products may be returned within 30 days after delivery, subject to the requirements in our Return and Refund Policy.

A return must be authorized before the product is mailed. Sending an item to an address not provided by our customer service team may result in refusal or processing delays.

Refunds, exclusions, damaged-item claims, and regional withdrawal rights are governed by the Return and Refund Policy displayed on the website.

These Terms do not restrict any mandatory consumer rights that cannot legally be waived.

Section 10 — Ownership of Website Materials

The Services and their original materials—including text, photographs, graphics, product presentations, videos, layouts, logos, icons, and design elements—are owned by or licensed to Fenqoria™ and are protected by applicable intellectual-property laws.

You may use website materials only for personal, non-commercial purposes connected with browsing or purchasing from the store.

Without prior written permission, you may not:

• Copy or republish substantial website content
• Modify or create derivative versions of our materials
• Use product photographs for commercial purposes
• Remove copyright, trademark, or ownership notices
• Distribute, sell, license, or commercially exploit our content
• Use our materials to create a competing store or product catalog

No ownership rights are transferred to you through your use of the Services.

Section 11 — Trademarks

The Fenqoria™ name, logo, visual identity, product presentation, and related branding are trademarks or brand assets owned by or licensed to Guangxi Hantao Trading Co., Ltd.

They may not be used in advertising, domain names, social media accounts, product listings, or other commercial materials without written authorization.

Shopify’s names, logos, and platform identifiers remain the property of Shopify or its licensors. Other trademarks appearing through the Services belong to their respective owners.

Section 12 — Third-Party Features and Tools

The Services may provide access to tools, payment interfaces, tracking systems, applications, or other functionality supplied by third parties.

We do not necessarily control these independent services. Their availability and operation may be governed by separate terms and privacy practices.

Third-party tools are made available on an “as available” basis. You should review the provider’s conditions before using them.

New website functions or resources introduced in the future will also form part of the Services and will be governed by these Terms unless separate conditions are provided.

Section 13 — External Links

The website may contain links to independent websites or resources. A link does not necessarily mean that Fenqoria™ endorses or controls the third party.

We are not responsible for:

• External website content
• Third-party privacy practices
• Independent product or service representations
• Transactions completed outside our store
• The continued availability of an external link

Customers should review the applicable third party’s policies before providing information or completing a transaction. Questions about an external provider’s products or services should be directed to that provider.

Section 14 — Shopify Platform Relationship

Our online store uses Shopify’s commerce platform to make the Services available.

Purchases made through this store are transactions directly between the customer and Guangxi Hantao Trading Co., Ltd., operating as Fenqoria™. Shopify is not the seller of Fenqoria™ products and is not responsible for fulfilling orders, providing product assistance, issuing store refunds, or resolving product-related claims.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising solely from a purchase made directly from Fenqoria™.

Nothing in this section removes rights that cannot legally be excluded.

Section 15 — Privacy and Personal Information

Personal information collected through the Services is handled according to our Privacy Policy.

Because Shopify hosts the store, Shopify may process information concerning your access to and use of the Services in order to provide its platform functionality. Other service providers may also process information for payment, fulfillment, analytics, customer assistance, fraud review, or delivery purposes.

Information may be processed in countries outside the one in which you reside. Please review our Privacy Policy for further information about collection, use, disclosure, retention, and privacy choices.

Section 16 — Reviews and Other Submissions

If you submit a review, photograph, suggestion, comment, idea, or other material to us (“User Content”), you grant Fenqoria™ a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to store, reproduce, adapt, publish, display, distribute, and use that material for operating, improving, and promoting the Services.

You confirm that:

• You own the User Content or have permission to submit it
• Your submission is accurate to the extent it states facts
• You have disclosed any incentive connected with the submission
• The content does not infringe another person’s rights
• The content does not contain unlawful material or malicious code

We are not required to keep User Content confidential, provide compensation for it, or publish it.

We may remove or decline content that violates these Terms, applicable law, or reasonable moderation standards.

Section 17 — Corrections and Availability

The Services may occasionally contain typographical mistakes, incomplete details, pricing errors, or outdated information concerning products, availability, promotions, delivery, or other matters.

We may correct, clarify, or update information when an issue is identified. Where reasonably necessary, we may also cancel an affected order and issue the applicable refund.

We are not required to update every historical reference unless required by law.

Section 18 — Prohibited Conduct

You may not use the Services to:

• Violate any applicable law or regulation
• Infringe intellectual-property, privacy, or other legal rights
• Submit fraudulent, deceptive, or misleading information
• Harass, threaten, impersonate, or defame another person
• Distribute unsolicited promotional messages
• Upload malware, viruses, or harmful code
• Interfere with website functionality or access controls
• Collect another person’s data without authorization
• Conduct automated scraping, crawling, or extraction
• Circumvent technical or account restrictions
• Resell or exploit access to the Services
• Place orders using unauthorized payment information
• Assist another person in carrying out prohibited conduct

We may restrict or terminate access when we reasonably believe these Terms have been violated.

Section 19 — Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate an account or restrict website access when reasonably necessary to protect the Services, comply with law, investigate misuse, address payment concerns, or enforce these Terms.

Termination does not remove obligations or liabilities that arose before the termination date.

Provisions concerning intellectual property, User Content, payment obligations, disclaimers, limitations of liability, indemnification, dispute terms, and any clauses that should reasonably survive will remain effective.

Section 20 — Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not represent that:

• Access will always be uninterrupted
• Every website error will be corrected immediately
• All content will remain available indefinitely
• The Services will meet every individual expectation
• Electronic communications will always be free from delays

Any product warranties expressly provided in a product listing or required by law remain unaffected.

Some jurisdictions do not permit the exclusion of certain implied warranties. In those locations, the exclusions in this section apply only to the extent legally allowed.

Section 21 — Limitation of Liability

To the maximum extent allowed by law, Fenqoria™, Guangxi Hantao Trading Co., Ltd., and their respective officers, employees, contractors, affiliates, agents, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of—or inability to use—the Services.

This may include loss of profits, revenue, data, savings, business opportunity, or replacement costs.

Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful, including liability that applicable law does not permit a business to waive.

Section 22 — Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Fenqoria™, Guangxi Hantao Trading Co., Ltd., and their affiliates, employees, agents, contractors, licensors, and service providers from third-party claims, losses, and reasonable legal expenses arising from:

• Your material breach of these Terms
• Your unlawful use of the Services
• Your infringement of another party’s rights
• User Content submitted by you
• Fraudulent or unauthorized conduct attributable to your account

This provision does not apply to the extent a claim results from our own unlawful conduct or where indemnification is restricted by applicable law.

Section 23 — Severability

If a court or other competent authority determines that part of these Terms is unlawful, invalid, or unenforceable, that part will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

Section 24 — No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.

A waiver will be effective only when made in writing by an authorized representative.

Section 25 — Entire Agreement

These Terms and the policies incorporated by reference constitute the entire agreement concerning your use of the Services and replace prior communications or understandings about the same subject.

If a store policy conflicts with these Terms, the more specific policy will normally govern the matter it addresses unless otherwise stated.

Section 26 — Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, service transition, or other lawful business arrangement.

Any assignment remains subject to applicable consumer-protection requirements.

Section 27 — Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the registered jurisdiction of Guangxi Hantao Trading Co., Ltd., without regard to conflict-of-law principles.

If mandatory consumer laws in your place of residence provide protections that cannot be waived, those protections will continue to apply.

Any dispute should first be submitted to us through the contact information below so the parties may attempt to resolve it directly. Nothing in these Terms prevents either party from using a court, tribunal, or consumer-resolution procedure available under applicable law.

Section 28 — Headings

Section headings are included for organization and convenience. They do not change or restrict the meaning of the provisions.

Section 29 — Changes to These Terms

We may update these Terms to reflect changes in the Services, business operations, legal requirements, or platform functionality.

The latest version will be posted on this page with a revised “Last Updated” date. Material changes will be communicated when required by applicable law.

Continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.

Section 30 — Contact Information

Questions regarding these Terms of Service may be directed to:

Fenqoria™
Operating Company: Guangxi Hantao Trading Co., Ltd.
Email: service@fenqoria.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)