Privacy Policy
Company: Guangxi Hantao Trading Co., Ltd.
Customer Service Email: service@fenqoria.com
Last Updated: August 7, 2026
This Privacy Policy describes how Guangxi Hantao Trading Co., Ltd., operating under the Fenqoria™ brand (“Fenqoria™,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes personal information when you visit our website, place an order, communicate with us, or use any related service collectively referred to as the “Services.”
By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue your use of the Services.
1. Personal Information We Collect
The information we collect depends on how you interact with our store.
Information You Submit
We may receive information that you provide when you:
- Purchase or attempt to purchase a product
- Create or manage a customer account
- Subscribe to marketing communications
- Submit a return or refund request
- Contact customer service
- Post a review or other content
- Participate in a promotion or survey
This information may include:
- Full name
- Email address
- Telephone number
- Billing and delivery addresses
- Order and transaction details
- Account login information
- Product preferences
- Customer service correspondence
- Reviews, photographs, or other submitted content
Payment Information
Payment information is processed by authorized payment providers, such as PayPal or the payment options presented during checkout.
Fenqoria™ does not directly store complete credit or debit card numbers on its own systems. Payment providers may collect card details, billing information, transaction identifiers, and authentication information according to their own policies.
Information Collected Automatically
When you browse or interact with the Services, we and our technology providers may automatically collect:
- IP address
- Browser and device type
- Operating system
- Language and regional settings
- Referring and exit pages
- Pages and products viewed
- Shopping-cart activity
- Search activity
- Approximate location derived from an IP address
- Date, time, and duration of visits
- Cookie identifiers and similar technical data
- Interactions with advertisements or marketing communications
This information may be collected through cookies, pixels, software development kits, log files, and related technologies.
Information Received from Other Parties
We may receive personal information from companies that assist with:
- Store hosting
- Payment processing
- Order fulfillment
- Shipping and tracking
- Analytics
- Advertising
- Fraud review
- Customer service
- Email delivery
For example, Shopify provides the commerce platform used to operate our online store.
2. How We Use Personal Information
We may process personal information for the following purposes:
Order Administration
- Reviewing and processing purchases
- Verifying payment status
- Preparing products for shipment
- Providing confirmations and tracking updates
- Managing cancellations, returns, and refunds
- Maintaining transaction records
Customer Service
- Responding to product or order questions
- Reviewing delivery concerns
- Evaluating damaged or incorrect-item reports
- Communicating about accounts, purchases, or policy requests
Store Operation and Improvement
- Maintaining website functionality
- Remembering cart selections and preferences
- Understanding how visitors use the Services
- Reviewing product and website performance
- Diagnosing technical issues
- Improving navigation and customer experience
Marketing and Advertising
Subject to applicable law and your privacy choices, we may:
- Send promotional emails
- Present advertisements based on website interactions
- Measure advertising performance
- Build or use advertising audiences
- Recommend products that may be relevant to visitors
You may unsubscribe from promotional emails using the link included in the message. Transactional communications concerning an order or account may still be sent when necessary.
Fraud Review and Protection
We may use information to:
- Verify transactions
- Identify unauthorized activity
- Enforce our policies
- Protect customers, the store, and service providers
- Detect misuse, fraud, or other unlawful conduct
Legal and Business Purposes
Information may also be processed to:
- Comply with legal obligations
- Respond to lawful government requests
- Establish, exercise, or defend legal claims
- Complete audits and maintain business records
- Support a merger, acquisition, financing, restructuring, or sale of business assets
3. Cookies and Similar Technologies
Cookies are small data files stored on a browser or device. We use cookies and comparable technologies to operate the store, remember selections, understand website activity, and support advertising where permitted.
Cookie categories may include:
Essential Cookies
These support core functions such as:
- Shopping-cart operation
- Checkout
- Account authentication
- Fraud review
- Website navigation
- Privacy preference storage
Blocking essential cookies may prevent parts of the Services from operating correctly.
Functional Cookies
These remember certain choices and may help provide a more consistent browsing experience.
Analytics Cookies
These help us understand traffic, page interactions, feature performance, and general website usage.
Advertising Cookies
These may be used to measure campaigns, limit repeated advertisements, create advertising audiences, and display promotions based on browsing activity.
You can manage cookies through your browser, the privacy controls made available on our website, or applicable device settings. Removing or blocking cookies may affect saved preferences and store functionality.
Information about cookies commonly used through Shopify is available in Shopify’s Cookie Policy.
4. Advertising and Analytics Providers
Depending on the services configured for the store, we may work with providers such as:
- Meta, including Facebook and Instagram
- AppLovin/Axon
- Shopify
- Other analytics, advertising, and commerce partners
These providers may collect device identifiers, cookie information, IP addresses, browsing events, product interactions, and advertisement engagement data.
Their processing is governed by their respective policies:
The specific providers used by the store may change as services are added, removed, or reconfigured.
5. How We Disclose Personal Information
We may disclose personal information to the following recipients when reasonably necessary:
Commerce and Technology Providers
Shopify and related technology vendors may process information to host and operate the store.
Payment Providers
Payment processors and financial institutions use transaction information to authorize and complete payments.
Fulfillment and Delivery Providers
Warehouses, fulfillment partners, shipping carriers, and tracking services receive the information required to prepare and deliver orders.
Professional Advisers
Information may be provided to accountants, auditors, insurers, consultants, or legal advisers when reasonably necessary for professional services.
Advertising and Analytics Partners
Subject to applicable law and your privacy settings, certain browsing or interaction information may be disclosed to advertising and analytics providers.
Under some U.S. state privacy laws, particular advertising disclosures may be considered a “sale,” “sharing,” or use for “targeted advertising,” even when money is not exchanged.
Government and Legal Recipients
We may provide information when we reasonably believe disclosure is required to comply with law, respond to lawful process, investigate prohibited conduct, or protect legal rights.
Business Transaction Participants
Information may be transferred as part of a merger, financing, reorganization, acquisition, bankruptcy proceeding, or sale of some or all business assets.
6. Shopify’s Role
Our store is hosted through Shopify. Shopify processes personal information concerning customers and visitors to provide commerce infrastructure, checkout functionality, fraud review, and related platform services.
Information submitted through the store may be transmitted to Shopify and other providers located in countries outside your place of residence.
For additional information, review the Shopify Consumer Privacy Policy.
7. Targeted Advertising and Privacy Choices
Where applicable, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.
You can submit a request by:
- Using any privacy-choice or data-sharing opt-out page available on the website
- Adjusting the cookie settings presented on the store
- Contacting us at service@fenqoria.com
We recognize browser-based opt-out preference signals, such as the Global Privacy Control, where required by applicable law and where the signal can be detected and associated with the relevant browser or device. California describes GPC as a mechanism for communicating an opt-out request. California Department of Justice guidance
Traditional “Do Not Track” signals do not operate under one universally adopted technical standard. We therefore do not claim that every DNT signal will disable all tracking. You can use the privacy controls described above to manage available choices.
8. Data Retention
We retain personal information for only as long as reasonably necessary for the purposes described in this policy, including:
- Completing transactions
- Maintaining order and tax records
- Providing customer assistance
- Managing accounts
- Resolving disputes
- Enforcing agreements
- Detecting fraud
- Meeting legal obligations
Retention periods vary according to the type of information, the nature of our relationship with you, and applicable legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it according to our retention procedures.
9. Data Protection Measures
We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, alteration, or loss.
Payment details are transmitted to authorized payment processors through encrypted connections. Access to customer information is limited according to operational requirements.
However, no online transmission, storage system, or security procedure can eliminate every risk. Customers should protect their account credentials and notify us if they suspect unauthorized account activity.
10. International Data Transfers
Fenqoria™ operates internationally and works with service providers in multiple countries. Personal information may therefore be stored or processed outside the country in which you live.
Privacy laws in those locations may differ from the laws in your jurisdiction. Where required, we use recognized contractual or organizational measures for international transfers.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information
- Obtain information about how it is used or disclosed
- Correct inaccurate information
- Request deletion
- Receive a portable copy of certain information
- Restrict or object to particular processing
- Withdraw consent where processing depends on consent
- Opt out of targeted advertising, sale, or sharing
- Appeal a decision concerning a privacy request
- Receive equal service when exercising privacy rights
California law may provide qualifying residents with rights to know, delete, correct, and opt out of certain sales or sharing of personal information. California Attorney General’s CCPA guidance
These rights are not absolute. We may need to retain information for transactions, legal compliance, fraud review, dispute resolution, or another permitted reason.
12. Exercising Your Rights
To submit a privacy request, email:
Please include:
- Your full name
- The email address connected to your account or order
- The type of request
- Your country or state of residence
- Information reasonably necessary to locate the relevant records
We may need to verify your identity before completing a request. This may involve confirming account, order, or contact information.
Where permitted, an authorized agent may submit a request for you. We may ask for evidence that the agent has authority to act on your behalf.
We will not discriminate against you for exercising an applicable privacy right.
13. Children’s Information
The Services are intended for a general adult audience and are not directed toward children under 13.
We do not knowingly collect personal information online from a child under 13. The U.S. COPPA Rule applies to child-directed services and general-audience services that have actual knowledge they are collecting information from a child under 13. Federal Trade Commission COPPA guidance
If you believe a child has submitted personal information through the Services, contact us so we can review the matter and take appropriate action.
14. Marketing Communications
If you subscribe to promotional messages, we may send information about products, store announcements, and offers.
Marketing emails will use sender and subject information intended to reflect the message accurately and will include an unsubscribe method. These practices align with key CAN-SPAM requirements described by the Federal Trade Commission.
You may unsubscribe through the link included in a promotional email or by contacting us. We may continue sending non-promotional messages relating to orders, returns, account activity, or policy requests.
15. Data Incident Notification
If a data incident affects personal information, we will investigate and take reasonable response measures.
Where notification is legally required, affected individuals and applicable authorities will be informed in accordance with the timing, content, and method required by the relevant law.
We do not promise a universal fixed notification period because legal requirements vary by jurisdiction and circumstance.
16. Third-Party Websites
The Services may contain links to websites, applications, or platforms operated independently from Fenqoria™.
We do not control their collection, use, or disclosure of information. Before submitting information to an external service, review its privacy policy and terms.
17. Changes to This Policy
We may update this Privacy Policy to reflect changes in business practices, technologies, service providers, or legal requirements.
The revised version will be posted on this page with an updated date. Additional notice will be provided when required by applicable law.
18. Contact Us
Questions about this Privacy Policy or requests concerning personal information may be sent to:
Fenqoria™
Operating Company: Guangxi Hantao Trading Co., Ltd.
Email: service@fenqoria.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)