Shipping Policy
Beijing Xingshihui Technology Co., Ltd.
Fenqoria™ is owned and operated by Beijing Xingshihui Technology Co., Ltd. The information below identifies the business responsible for Fenqoria™ customer service, order support, and store operations.
Clear delivery information from checkout to arrival.
At Fenqoria™, we want you to understand what happens after an order is placed. This policy explains our order preparation process, shipping charges, estimated delivery windows, tracking information, customs responsibilities, order changes, and support for packages that are lost or arrive damaged.
2–4 Business Days
Standard time for order review, preparation, quality checks, and packaging before dispatch.
Flat $5.99
A flat shipping charge of $5.99 applies to each order, regardless of the delivery destination.
24/7 Assistance
Our customer service team is available 24 hours a day, 7 days a week.
Order Preparation & Shipping Charge
After your order is successfully submitted, our fulfillment process begins with order verification, product preparation, and packaging.
Processing time is separate from transit time. The estimated delivery period begins once your parcel has been handed to the shipping carrier.
Estimated Transit Times
Fenqoria™ orders may be shipped through different fulfillment locations depending on product availability and destination. Transit times therefore vary by region.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / United Kingdom / Australia | 11–16 Business Days |
| Other International Destinations | 15–20 Business Days |
These delivery windows are estimates rather than guaranteed arrival dates. Weather, carrier operations, customs procedures, destination accessibility, and seasonal shipping volume can occasionally affect transit times.
Tracking Your Shipment
After your parcel has been dispatched, a shipping confirmation will be sent to the email address associated with your order.
When tracking is available, the confirmation message will include the relevant tracking number or shipment information.
- Tracking activity may require approximately 1–3 business days to appear after the shipping label is generated.
- A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.
- Carrier scans can occasionally be delayed while a parcel moves between sorting facilities or international transit points.
Customs, Import Duties & Local Taxes
International shipments are generally sent on a DDU — Delivered Duty Unpaid basis.
This means that import duties, customs charges, taxes, brokerage costs, or similar fees imposed by the destination country are not included in the Fenqoria™ shipping fee.
- Customers are responsible for any import-related charges assessed by their local authorities.
- Customs requirements and import thresholds vary by destination and can change without notice.
- Customs inspections or clearance procedures may extend the delivery period.
- Fenqoria™ cannot control or waive fees imposed by customs authorities or local government agencies.
Address Changes & Order Cancellations
We begin preparing orders soon after they are received. Because of this, requests to cancel an order or change the delivery address should be submitted as early as possible.
Please contact: service@fenqoria.com within 12 hours of placing your order if you need to request a change.
If fulfillment or shipment preparation has already begun, we may no longer be able to modify or cancel the order.
Please review your shipping address carefully before completing checkout. Customers are responsible for providing accurate recipient and delivery information.
Damaged or Lost Shipments
If a delivery issue occurs, please contact us with the details of your order so that our support team can review the situation.
Package Arrived Damaged
If an item or parcel arrives visibly damaged, contact us within 72 hours of delivery and provide clear photographs showing the damage. After review, we will arrange an appropriate replacement at no additional product cost where applicable.
Confirmed Lost in Transit
If the shipping carrier officially confirms that your parcel has been lost during transit, please contact us with your order details. Once confirmed, we will arrange a replacement without an additional product charge.
Delivery Delays
Most orders arrive within the estimated delivery window, but circumstances outside our direct control may occasionally create delays.
These circumstances can include carrier congestion, customs inspections, severe weather, public holidays, transportation disruptions, or unusually high shipment volumes.
If your order is taking longer than expected, please review your tracking information first. You may also contact service@fenqoria.com for additional assistance.
Shipping Support
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible.
Providing this information helps our customer service team locate your order and review shipping details more efficiently.
- Email: service@fenqoria.com
- Phone: +86 13623823985
- Customer Service: 24 hours a day, 7 days a week
From Our Door to Yours
Fenqoria™ aims to make the shipping process clear, predictable, and easy to understand. From order preparation to tracking and delivery support, our team is available whenever you need assistance.