Shipping Policy

Company: Guangxi Hantao Trading Co., Ltd.
Customer Service Email: service@fenqoria.com

Last Updated: August 7, 2026

Thank you for shopping with Fenqoria™. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered. Please review the information below before completing your purchase.

1. Order Processing

Orders are reviewed and prepared before being transferred to a shipping carrier.

Standard Processing Time:
2–4 business days

High-Volume Periods:
Processing may require up to 5 business days during holidays, promotional events, or periods of increased order volume.

Business days do not include weekends or public holidays. Processing time is separate from the estimated delivery period.

2. Shipping Fee

A flat shipping charge of $5.99 applies to each order, regardless of the destination or number of items purchased.

Any applicable shipping charge will be displayed during checkout before payment is submitted.

3. Estimated Delivery Periods

Fenqoria™ works with international fulfillment facilities and shipping carriers. Delivery speed may vary according to the destination, carrier network, local service conditions, and customs processing.

These timeframes are estimates rather than guaranteed arrival dates. Weekends, public holidays, severe weather, customs inspections, and carrier disruptions may extend delivery time.

4. Multiple-Package Deliveries

Items from the same order may be fulfilled from different facilities. As a result, an order may arrive in two or more packages on different dates.

When available, separate tracking details will be provided for each shipment. Receiving one package does not necessarily mean the entire order has been delivered.

5. Shipment Confirmation and Tracking

After an order leaves the fulfillment facility, a shipment confirmation email will be sent to the email address provided during checkout.

This message may include:

• The tracking number
• The shipping carrier
• A link to available tracking updates
• Information about separately shipped items

Tracking information may require 1–3 business days to appear after a shipping label is created. Temporary gaps between tracking scans do not necessarily indicate that the shipment has stopped moving.

6. Address Accuracy

Customers are responsible for reviewing their shipping information before submitting an order.

Please confirm that the following details are complete:

• Recipient’s full name
• Street address and apartment or unit number
• City, state, or region
• Postal code
• Country
• Contact information

Fenqoria™ cannot guarantee delivery when an incomplete or incorrect address is submitted. Additional shipping costs may apply if a package must be resent because of an address error.

7. Order Changes and Cancellations

To request an address correction or cancellation, contact us within 12 hours of placing your order:

Email: service@fenqoria.com

Include your order number and the requested change in your message.

We will review the request when received. Once an order has entered fulfillment or has been transferred to a shipping carrier, it may no longer be changed or canceled.

8. Customs Duties and Import Charges

International shipments may be reviewed by customs authorities in the destination country.

Depending on local requirements, the recipient may be responsible for:

• Import duties
• Customs processing charges
• Local taxes
• Carrier handling fees

These charges are determined by local authorities and are not included in the Fenqoria™ product price or standard shipping fee unless stated during checkout.

Customs procedures may also affect the estimated delivery period. Fenqoria™ does not control customs assessments or clearance timelines.

9. Delayed Shipments

If a package has not arrived within the estimated delivery period, review the tracking information first. Carrier updates may occasionally be delayed.

If there is no meaningful tracking update for an extended period, contact us at service@fenqoria.com with:

• Your full name
• Order number
• Tracking number
• Delivery address

We will review the shipment information and, when appropriate, contact the fulfillment partner or carrier.

10. Packages Marked as Delivered

When tracking shows that a package has been delivered but it cannot be located, please:

1. Check entrances, porches, mailrooms, parcel lockers, and other delivery areas.
2. Ask household members, neighbors, or building staff whether they accepted the package.
3. Allow up to 48 hours, as some carriers record delivery before the package is physically received.
4. Contact the shipping carrier for delivery details.

If the package remains unavailable, email our customer service team so the shipment can be reviewed.

11. Damaged Packages or Items

If an item arrives damaged, contact us within 72 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the external packaging
• A photograph of the shipping label

Once the submitted information has been reviewed, we will provide the appropriate resolution, which may include a replacement or refund according to the circumstances.

Please retain the original item and packaging until the review is complete.

12. Packages Lost in Transit

If the shipping carrier confirms that a package was lost while in transit, contact us with your order and tracking details.

After confirming the carrier’s findings, Fenqoria™ will arrange an appropriate resolution, which may include reshipment or a refund.

Fenqoria™ is not responsible for packages lost after confirmed delivery or for delivery problems caused by incorrect customer-provided address information.

13. Returned or Refused Shipments

A shipment may be returned because of:

• An incomplete or incorrect address
• Repeated unsuccessful delivery attempts
• Failure to collect the package
• Refusal by the recipient
• Unpaid customs or import charges

If a shipment is returned, contact us for available options. Original shipping charges and any return-related costs may be deducted from an eligible refund.

14. Contact Information

For questions regarding processing, tracking, or delivery, contact:

Fenqoria™
Operated by: Guangxi Hantao Trading Co., Ltd.
Email: service@fenqoria.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

When contacting us about an existing purchase, include your order number so we can locate the relevant information efficiently.