Return and Refund Policy
Company: Guangxi Hantao Trading Co., Ltd.
Customer Service Email: service@fenqoria.com
Last Updated: August 7, 2026
Fenqoria™ offers a 30-day return period for eligible purchases. The following terms explain how to request a return, report an order issue, and receive an approved refund.
1. Return Requirements
A return request must be submitted within 30 calendar days after delivery.
To qualify, the product must be:
- Unused, unwashed, and unaltered
- In the condition in which it was delivered
- Free from stains, odors, pet hair, or other signs of use
- Returned with its original tags and components, when applicable
- Placed in its original packaging where reasonably possible
- Accompanied by an order number or proof of purchase
Products that do not meet these conditions may be ineligible for return.
2. Requesting a Return
Email your request to:
Please include:
- Your name
- Order number
- Product being returned
- Reason for the request
- Photographs if the product is damaged, incorrect, or has a visible issue
After reviewing your request, we will provide the applicable return instructions and, when appropriate, a return shipping label.
Products returned without prior authorization may not be accepted.
3. Damaged, Incorrect, or Faulty Items
Please examine your order after delivery. If an item arrives damaged, incorrect, or with a visible manufacturing issue, contact us within 72 hours.
Include clear photographs of:
- The affected product
- The external packaging
- The shipping label
Keep the item and packaging until our review is complete. Depending on the circumstances, the resolution may include a replacement, refund, or another appropriate option.
4. Return Shipping
For approved returns resulting from a confirmed fulfillment error, damaged item, or faulty product, Fenqoria™ will provide the necessary return instructions.
For change-of-mind returns, the customer may be responsible for return shipping costs. Any applicable charge or deduction will be explained before the return is authorized.
Original shipping fees are generally not refundable unless required by law or the return results from an error confirmed by Fenqoria™.
5. Items Excluded from Standard Returns
The following items generally cannot be returned for a change of mind:
- Customized or personalized products
- Washed, used, stained, or altered textiles
- Items missing original components
- Products marked as final sale
- Gift cards
- Products with opened hygiene seals, where applicable
These exclusions do not limit consumer rights that cannot legally be waived.
6. Exchanges
Fenqoria™ does not normally process direct exchanges.
To obtain a different color, size, or style:
- Request a return for the original product.
- Wait for return authorization.
- Place a new order for the preferred item.
The new order is processed separately from the return.
7. European Union Withdrawal Right
Eligible customers in the European Union generally have 14 days from delivery to withdraw from an online purchase without providing a reason. Certain exceptions may apply, including clearly personalized products and some sealed products after opening. Return postage may be the customer’s responsibility when disclosed before purchase. European Commission guidance
To exercise this right, email service@fenqoria.com before the applicable period expires.
8. Refunds
After an authorized return is received and inspected, we will notify you whether the refund has been approved.
For approved refunds:
- Funds are returned to the original payment method
- Fenqoria™ normally initiates the refund within 10 business days
- Your bank, PayPal, or card issuer may require additional posting time
If more than 15 business days have passed since receiving refund approval, contact service@fenqoria.com.
9. Return Address
Do not send products to the company address or the address printed on the original parcel.
Fenqoria™ uses designated return facilities according to the product and destination. The correct return address will be provided after your request is reviewed and authorized.
10. Contact Information
Fenqoria™
Operated by: Guangxi Hantao Trading Co., Ltd.
Email: service@fenqoria.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)