Return & Refund Policy
Beijing Xingshihui Technology Co., Ltd.
Fenqoria™ is owned and operated by Beijing Xingshihui Technology Co., Ltd. The information below identifies the business responsible for store operations, customer service, returns, and refund assistance.
A straightforward process when an order does not work out as expected.
This Return & Refund Policy explains when a Fenqoria™ purchase may qualify for return, how to request authorization, what to do if an item arrives damaged or incorrect, and how approved refunds are processed.
30 Days
Eligible return requests may be submitted within 30 days after the order is received.
Contact Us First
A return must be reviewed and approved before any product is sent back.
Original Payment Method
Approved refunds are returned to the payment method originally used for the purchase.
Return Window & Item Requirements
Fenqoria™ accepts eligible return requests submitted within 30 days after delivery.
To help us approve a standard return, the product should remain in a condition suitable for return and inspection.
Requesting a Return
Before sending anything back, contact our customer service team at:
Provide your order number and explain the reason for the return.
Our support team will review your request and confirm whether the return is eligible.
If approved, we will provide the applicable return instructions and return destination.
Parcels returned without first contacting Fenqoria™ and receiving return instructions may not be accepted or matched correctly to your order.
Damaged, Defective or Incorrect Orders
Please check your order after delivery. If something appears damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.
Product Problem
Send your order number, a description of the issue, and clear photos when relevant so our team can evaluate the situation.
Incorrect Item
If the product received does not match your order, contact us before using or returning it so we can provide the appropriate next steps.
Items That May Not Be Returned
Some types of merchandise cannot normally be accepted for return because of hygiene, safety, customization, perishability, or regulatory considerations.
- Perishable products, including food, plants, flowers, or similar goods
- Made-to-order, customized, engraved, or personalized products
- Personal-care, hygiene, beauty, or sanitary-use products
- Hazardous materials, flammable liquids, gases, or other restricted products
- Gift cards
- Final-sale or non-returnable promotional items, where clearly identified before purchase
- Original shipping charges paid at checkout, unless otherwise required by applicable law
If you are unsure whether your purchase qualifies for return, email service@fenqoria.com before sending the product anywhere.
Exchanges
If you would prefer a different item, model, size, or option, the simplest approach is generally to complete the approved return process for the original purchase.
After the return has been accepted, you may place a separate order for the replacement product you would like to purchase.
Processing the replacement as a new purchase helps avoid stock conflicts and keeps payment, shipping, and tracking records clear.
European Union 14-Day Withdrawal Right
Where applicable to orders delivered within the European Union, customers may have a legal right to cancel qualifying purchases within 14 days without providing a reason.
Products returned under an applicable statutory withdrawal right should generally be returned in appropriate condition, with packaging, tags, and proof of purchase where relevant.
Statutory consumer rights may apply independently of Fenqoria™'s standard 30-day return policy.
Refund Review & Processing
After an approved return reaches the designated return location, it will be reviewed before a refund is confirmed.
Financial institutions and payment providers may require additional time before the refunded amount appears on your account or statement.
If more than 15 business days have passed since we confirmed that your refund was approved, contact service@fenqoria.com .
Return Destination & Shipping Instructions
Do not automatically send returns to the company address shown at the top of this page.
The correct return destination can depend on the product, order, fulfillment location, and reason for return. If your return is approved, Fenqoria™ customer service will provide the appropriate instructions and return address.
Only send a package after receiving instructions from our customer service team. Unauthorized returns may be delayed, refused, or difficult to identify.
Return & Refund Support
For questions about eligibility, damaged products, return instructions, exchanges, or refund status, contact Fenqoria™ customer service.
- Email: service@fenqoria.com
- Phone: +86 13623823985
- Customer Service Hours: 24 hours a day, 7 days a week
Clear Support From Request to Resolution
Fenqoria™ aims to make returns and refunds easier to understand by providing clear eligibility requirements, guided return instructions, and accessible customer support.