Frequently Asked Questions

Company: Guangxi Hantao Trading Co., Ltd.
Customer Service Email: service@fenqoria.com

1. What does Fenqoria™ offer?

Fenqoria™ offers home textile products designed to bring texture, color, and practical detail to bedrooms, living rooms, dining areas, reading corners, and other everyday spaces.

2. Who operates Fenqoria™?

Fenqoria™ is operated by Guangxi Hantao Trading Co., Ltd.

3. How can I contact customer service?

You can contact us at service@fenqoria.com.

Customer service hours are Monday–Friday, 9:00 AM–6:00 PM (EST). Messages received outside these hours will be reviewed on the following business day.

4. How long does order processing take?

Orders normally require 2–4 business days for review, preparation, and packaging. During holidays or periods of increased order volume, processing may take up to 5 business days.

Processing time does not include shipping time.

5. How much does shipping cost?

A flat $5.99 shipping fee applies to each order unless a different amount is clearly displayed during checkout.

Customs duties, import taxes, and local handling charges are not included in this fee.

6. How long will delivery take?

Estimated transit times after dispatch are:

• United States: 10–15 business days
• Canada, United Kingdom, and Australia: 11–16 business days
• Other destinations: 15–20 business days

These are estimated timeframes rather than guaranteed arrival dates. Carrier operations, customs procedures, weather, and public holidays may affect delivery.

7. How can I track my order?

After your order ships, a confirmation email containing the available tracking information will be sent to the email address provided at checkout.

Please allow 1–3 business days for the carrier to display the first tracking update.

8. Why is my tracking information not updating?

A shipping label may be created before the carrier performs the first package scan. Tracking updates can also be delayed while a parcel is moving between facilities.

If the tracking record remains unchanged beyond the estimated delivery period, email us with your order number.

9. Can my order arrive in separate packages?

Yes. Products may be stored at different fulfillment facilities, so one order may be divided into multiple parcels. Each package may have a separate tracking number and delivery date.

You will not be charged an additional shipping fee when Fenqoria™ divides an order into separate shipments.

10. Can I change or cancel an order?

Address corrections and cancellation requests should be sent to service@fenqoria.com within 12 hours of placing the order.

Please include your order number and the requested change. Once preparation or fulfillment has started, we may be unable to modify or cancel the order.

11. What should I do if I entered the wrong address?

Contact us as soon as possible with your order number and the complete corrected address.

If the order has already shipped, we may be unable to redirect it. Additional shipping charges may apply if a parcel is returned because of incomplete or incorrect delivery information.

12. Which payment methods are available?

Available options may include:

• PayPal
• PayPal guest checkout using an eligible debit or credit card
• Major credit and debit cards displayed at checkout

Payment options can vary by country and payment provider.

13. What currency is used?

Orders are generally processed in United States Dollars (USD) unless another currency is displayed during checkout.

Your bank or payment provider may apply conversion rates or additional transaction charges.

14. Does Fenqoria™ store my card information?

Fenqoria™ does not directly store complete credit or debit card numbers on its own systems. Card information is handled by the authorized payment provider used during checkout.

15. Why was my payment declined?

A transaction may be declined because of incorrect billing information, insufficient available funds, an expired card, bank restrictions, or additional verification requirements.

Review the information entered and contact your bank or payment provider if the issue continues.

16. What is the return period?

You may request an eligible return within 30 days after receiving your order.

The product should remain unused, unworn, unwashed, and in its original condition, with applicable tags, components, and packaging.

17. How do I request a return?

Email service@fenqoria.com before mailing the product.

Include:

• Your order number
• The name and email used at checkout
• The product being returned
• The reason for the request
• Photographs when reporting an item concern

If approved, we will send the applicable instructions and designated return address. Products mailed without authorization may not be accepted.

18. Where should I send my return?

Do not send a return to the operating company’s business address unless our customer service team specifically instructs you to do so.

The correct return location will be provided after your request has been reviewed and approved.

19. Can I exchange an item?

Fenqoria™ does not process direct product-for-product exchanges.

Request a return for the original item and place a new order for the preferred product, size, or color after the return is accepted.

20. How long does a refund take?

After the returned item has been received and inspected, we will notify you of the decision.

Approved refunds are sent to the original payment method. Please allow up to 10 business days for processing. Your bank or payment provider may require additional time to display the funds.

21. What should I do if my item arrives damaged or incorrect?

Contact us promptly and provide:

• Your order number
• Clear photographs of the item
• Photographs of the packaging and shipping label
• A brief description of the issue

Keep the product and packaging until our review has been completed.

22. Will textile colors look exactly like the website images?

Colors may appear slightly different because of screen settings, room lighting, photography conditions, and normal production variation.

We work to present each product clearly, but an exact visual match across every screen cannot be guaranteed.

23. How do I choose the correct size?

Review the measurements and specifications shown on the individual product page before ordering. Measure the intended furniture, window, table, or room area and compare those dimensions with the listing.

Contact us before purchasing if you need help understanding a product measurement.

24. How should I care for Fenqoria™ textiles?

Care requirements differ by fabric, construction, and product type. Always follow the care label or instructions supplied with the item.

Unless the product instructions state otherwise:

• Use a gentle cleaning method
• Wash similar colors together
• Avoid excessive heat
• Do not use harsh cleaning products
• Allow the item to dry according to its care label

25. Do you ship internationally?

Yes, Fenqoria™ may ship to multiple international destinations. Available countries and regions will be shown during checkout.

International customers may be responsible for customs duties, import taxes, or local handling charges imposed by their country.

26. How can I manage my privacy preferences?

You may use the privacy-choice controls available on the website or contact service@fenqoria.com.

Depending on your location, you may also have rights to request access, correction, deletion, or an opt-out from certain advertising-related data uses.